Clear Policies For A Trusted Digital Partnership.

Privacy Policy

NexaMage respects your privacy and handles personal information responsibly. We only collect information that helps us communicate with you, deliver our services, manage projects, improve our website, and meet legal or business obligations.

Information We May Collect

• Name, company name, email address, phone number, and message details.
• Project, service, consultation, or support information you share with us.
• Billing details needed to issue invoices or process payments.
• Basic technical data such as browser type, device type, IP address, and website usage data.

How We Use Information

• To respond to inquiries, consultation requests, and support messages.
• To prepare proposals, deliver services, manage projects, and communicate updates.
• To issue invoices, process payments, and maintain business records.
• To improve website performance, security, user experience, and service quality.

Sharing Information

We do not sell personal information. We may share limited information with trusted service providers such as hosting providers, payment processors, analytics tools, email systems, or professional advisors when needed to operate our business or comply with legal obligations.

Data Retention

We keep information only for as long as needed for service delivery, communication, legal, accounting, security, or legitimate business purposes.

Your Rights

Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or withdrawal of consent related to your personal data. To make a request, contact us at info@nexamage.com.

Terms of Service

By using the NexaMage website or requesting our services, you agree to use our website and services responsibly, lawfully, and in accordance with these terms.

Services

NexaMage provides digital engineering, infrastructure, development, optimization, consulting, support, and related technology services. Specific project scope, timelines, fees, and deliverables are defined in a proposal, agreement, invoice, or written confirmation.

Client Responsibilities

• Provide accurate information, access, approvals, content, and feedback when required.
• Maintain ownership or permission for any content, systems, accounts, or materials shared with us.
• Review deliverables, invoices, and project communications in a timely manner.

Third-Party Services

Some projects may involve third-party platforms, plugins, hosting providers, payment gateways, APIs, software licenses, or external tools. Their availability, pricing, policies, and technical behavior are controlled by their respective providers.

Intellectual Property

Unless agreed otherwise in writing, project deliverables become available to the client after full payment of the agreed fees. NexaMage may retain ownership of general know-how, reusable methods, internal tools, frameworks, templates, and non-client-specific technical knowledge.

Limitations

We aim to provide reliable and professional services, but we cannot guarantee uninterrupted access to third-party platforms, hosting environments, plugins, APIs, or external systems. NexaMage is not liable for indirect, incidental, or consequential losses to the fullest extent permitted by law.

Cookie Policy

Cookies are small files placed on your device to help websites function, remember preferences, improve security, measure performance, or support marketing and analytics.

Types Of Cookies We May Use

• Essential cookies: required for website security, basic functionality, forms, and preference storage.
• Analytics cookies: help us understand website usage and improve pages, content, and performance.
• Marketing cookies: may be used to measure campaigns or improve advertising relevance if enabled.

Consent

Where required by law, non-essential cookies will only be used after your consent. You can manage cookie preferences through the cookie banner, browser settings, or device settings.

Managing Cookies

You can block, delete, or limit cookies through your browser. Some website features may not work correctly if essential cookies are disabled.

Payment & Refund Policy

NexaMage may issue proposals, invoices, payment requests, or service agreements depending on the project or service type. Payment terms are defined in the relevant invoice, proposal, agreement, or written confirmation.

Payments

• Payments may be made by bank transfer, online payment link, card payment, or another approved method.
• Project work may require an upfront payment, milestone payment, monthly payment, or full prepayment.
• Invoices must be paid by the due date stated on the invoice unless agreed otherwise in writing.
• Taxes, gateway fees, transfer fees, or currency conversion costs may apply depending on the payment method.

Refunds

Because many NexaMage services involve consulting, planning, development, configuration, infrastructure work, or time-based technical service, completed work and delivered services are generally non-refundable.

Refunds may be considered for duplicate payments, overpayments, billing errors, or cancelled work that has not started. Any approved refund may be reduced by payment gateway fees, banking fees, administrative costs, or the value of work already performed.

Project Cancellation

If a project is cancelled after work has started, NexaMage may invoice for completed work, reserved time, third-party costs, licenses, hosting, setup fees, or any agreed non-refundable amounts.

Billing Support

For payment, invoice, or refund questions, contact us at info@nexamage.com.